Shipping Policy

Christmas shipping

Please see the UPS Holiday shipping page for most current information and be aware of weekends when it comes to shipping. UPS is recommending last minute orders be placed by 12/15. We would ship those 12/16. For a distant zone, this would typically schedule delivery for 12/23, assuming UPS sees no delays in transit. Once we turn a package over to UPS, delivery is out of our control.

All orders will be shipped UPS Ground or USPS Priority mail at a flat rate of $9.99. This typically ensures delivery within 3-5 business days. Due to the pick up schedule, orders are typically in their possession the following day by 6pm. Please note that orders placed on Friday will not be picked up by until the following Monday evening. We also do not ship on holidays were the store is closed, and cannot ship on days or holidays when UPS and/or USPS is closed.

Once your order has been shipped, you will receive an email with a tracking number. You can use that number to track your package through the relevant tracking system. Please note both systems can often take some time to update.

Please provide a street address for guaranteed delivery. PO Box addresses will not always ensure delivery. Should a reroute be requested after we have shipped, an additional cost of $17 will be incurred.

We are not responsible for any lost or stolen packages. If the tracking number shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with UPS or USPS. If a lost or stolen order requires re-shipment, a signature requirement is preferred so as to prevent a second lost or stolen situation.

Delivery dates for shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our store.

All shipments returned to us due to an incomplete/invalid shipping address are subject to a return shipping fee. Kent Sportswear is not responsible for return-to-sender fees. Please make certain that all information under your shipping address is correct before finalizing your order. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.

Orders far exceeding our average sale in price may be subject to further review, typically a phone call verification before shipping.