Shipping Policy

Shipping

** July 24, 2023 **

We will temporarily be shipping though USPS in anticipation of the UPS strike looming on 8/1.

------------------------

At Kent Sportswear we strive for speed! All orders will be shipped UPS Ground at a flat rate of $9.99. This typically ensures delivery within 3-5 business days. Due to the UPS pick up schedule, orders are typically in their possession the following day by 6pm.

Please note that orders placed on Friday will not be picked up by UPS until the following Monday evening. We also do not ship on holidays were the store is closed, and cannot ship on days or holidays when UPS is closed.

Once your order has been shipped, you will receive an email with a tracking number. You can use that number to track your package through the UPS tracking system. Please note their system can often take some time to update.

Please provide a street address for guaranteed delivery. PO Box addresses will not ensure delivery. Should a reroute be requested after we have shipped, an additional cost of $17 will be incurred.

We are not responsible for any lost or stolen packages. If the tracking number shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with UPS.

Delivery dates for Ground shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our store.

All shipments returned to us due to an incomplete/invalid shipping address are subject to a return shipping fee. Kent Sportswear is not responsible for return-to-sender fees. Please make certain that all information under your shipping address is correct before finalizing your order. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.