Frequently Asked Questions

• My discount code is not working, what can I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. Discounts do not apply to gift cards, clearance or sale merchandise, tax, or shipping & handling charges. May also not be applied to previous orders. Limited time offers may be modified or terminated without notice. Other exclusions, terms and conditions may apply.

• Where is Kent Sportswear based?

Our office is located locally in Kent, Ohio.

• Where are your products shipped from?

We ship from Kent, Ohio and strive to ship within 1-2 business days per our shipping policy.

• Can I expedite my shipping?

Generally no. We ship al packages UPS ground.

• Can you ship internationally or process international credit cards?

At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.

• How do products typically fit?

Generally most items fit true to size. Please refer to the size tab on each product page.

• How do I wash your apparel items?

Machine wash warm, inside out, with like colors. Only non-chlorine bleach. Tumble dry low. Medium iron. Do not iron decorate. Do not dry clean. Failure to care for according to instructions is not means to return an item.

• How can I check the status of my order?

Automated notification are e-mailed out upon receipt of order and when the shipping label is purchased. 

• Can I cancel or change my order?

We generally begin processing orders as soon as they are placed, for this reason cancellations or changes to orders are rare. Contact us immediately. Otherwise returns can be initiated through our returns page.

• Can I exchange my order?

If you’d like to make an exchange, simply initiate one according to our returns page and we'll get your replacement item shipped out as quickly as possible!

• The item I want is out of stock. What can I do?

When an item or size runs out of stock it will be restocked as soon as possible, provided it wasn't an item on clearance. Please not that not all items will regularly be carried in XS, 3X, or 4X sizes. 

• Who owns Kent Sportswear?

We are a division of Collegiate Passion Brands, LLC, locally owned and operated in Kent, Ohio.